My 11-year-old daughter made more than 300 in-app purchases over five days on Roblox, the online games platform, resulting in a £2,400 bill on my wife’s PayPal account.
At the time, my wife was in ICU recovering from a 15-hour operation to remove a brain tumour. Incapacitated, and without access to her phone, she was unable to authorise or monitor this spending.
The first I knew about it was when our bank informed us that we had exceeded our overdraft limit.
My daughter managed to make 48 separate purchases, totalling almost £250, in a single day. At what point does a company step in to investigate this level of activity?
Roblox, Apple and PayPal have all refused to refund the money. I appreciate the comeback on this is better account supervision, but normally my wife picks up purchase notifications via email from PayPal but was unable to do this.
Our 11-year-old daughter ran up a £2,400 Roblox gaming bill | Money | The Guardian
I saw this story and wanted to post it here because I feel like people really don’t pay enough attention to cybersecurity and management. Why would you allow a child to have access to a device where they can buy in-game items? Most 11-year-olds don’t understand the concept. To think that PayPal or Apple has a responsibility to pay you back for your mistake is ridiculous too. I have a friend who had this happen to him with his son who was 8 at the time. He was buying stuff for Fortnite I believe and because my friend wasn’t monitoring him nor had his accounts password protected/pin protected, his kid ran up a hefty bill.
The point I am making is that I think parents need to be better parents if they are going to allow their kids to have access to online games. It makes me mad when they feel they are entitled to something if they don’t do a good enough job.